null

You can contact us anytime using the Contact Us form here or emailing us at sales@shalotek.com.

Terms and Conditions

Shipping and Returns

Shipping
We offer free shipping on all orders over $50.

All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11AM EST on Fridays may not be processed for shipping until the following Monday morning.

Once your order has been processed for shipment, you will receive an automated shipping notification with tracking.

  Domestic Shipping:

  • Rates outside of free shipping are calculated automatically in the cart.

  *Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact customer service.

 

RETURNS
If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a refund or exchange within 30 days of purchase. We offer free returns + exchanges and will provide you with a prepaid USPS label. To submit a request, please visit the return option inside your customer portal or us the contact us page.

Returns must be unused, in the condition you received them. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online.

Upon receipt of the return, we will issue your approved refund via the original method of payment.

For all approved exchanges we process your free domestic return shipping label via a prepaid USPS label, and will re-ship your replacement free of charge. For additional information please feel free to reach out to us at: sales@shalotek.com

 

Warranty

Every Shalotek Product purchased from our website or authorized retailer comes standard with a warranty for the life of the product.

TERMS:

Shalotek warrants that the purchased product is free from manufacturing defects and will function as intended for the life of the product. Your lifetime warranty will include replacement parts in the event of failure or defect of the: screws, tension plates, outer plates and/or frame.

This warranty does not cover: normal wear and tear; scratches on the outer-plates; damages caused by accident, abuse, neglect, shock; lost or stolen items, improper use or storage of the product; unauthorized modifications or repairs.


HOW TO MAKE A CLAIM:

A picture of the damaged parts and/or wallet will be requested as part of the warranty assessment.

And you can make a claim through our Contact Us page or inside your customer portal.

 

*If you have any further questions regarding the warranty on our products, please feel free to contact our Customer Service Department at: sales@shalotek.com

Privacy Notice

Privacy Notice

 

Last updated: February 15, 2022

 

This Privacy Notice governs the manner in which ShaloTek collects, uses, maintains and discloses information collected from users (each, a "User") of the https://shalotek.com website ("Site"). This Privacy Notice applies to the Site and all products and services offered by ShaloTek.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

If you are located outside the United States, before you complete any purchase with us we will ask you to agree to our International Privacy Policy located at [https://shalotek.com/support/].

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

ShaloTek collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

COMPLIANCE WITH CHILDREN\'S ONLINE PRIVACY PROTECTION ACT

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this Privacy Notice

ShaloTek has the discretion to update this Privacy Notice at any time. When we revise this Privacy Notice the date of the revision will be posted on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Notice periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Notice and ShaloTek’s Terms and Conditions. If you do not agree to this Privacy Notice, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Notice will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at:

ShaloTek Inc.

https://shalotek.com

3131 SW College Rd STE 302 Ocala, FL 34474

352-237-1579

sales@shalotek.com

International Privacy Policy 

ShaloTek Inc. International Privacy Policy

 

Effective February 15, 2022

  1. Introduction

1.1 ShaloTek Inc. (“ShaloTek”) owns and manages the https://shalotek.com website (the “Website”). ShaloTek sells online through the Website, and through other distribution channels, various firearms, parts, accessories and related products described on the Website (“Products”).  

1.2 We are committed to safeguarding the privacy of individuals who visit our Website or otherwise provide their personal data to us.

1.3 We use cookies on our Website. We will ask you to consent to our use of cookies when you first visit our Website.

1.4 If you are located outside the United States, before you complete any purchase with us we will ask you consent to this ShaloTek Inc. International Privacy Policy (the “Privacy Policy”) every time you attempt to complete a purchase on our Website. You must provide this consent before we will accept and complete your purchase.

1.5 In this policy, “we”, “us", “our” and “ShaloTek” refer to ShaloTek Inc. For more information about us, see Section 17 below.

1.6 Your agreement to this Privacy Policy represents your agreement to all consents specified in this Privacy Policy. When you consent to this Privacy Policy it means you are providing your consent to every instance in this Privacy Policy that says the legal basis for our use of your personal data is your consent. You agree that you cannot retract your consent relating to the specific order for which your consent has been given after that order has been completed and any Product from that order has been shipped by us.

  1. How we use your personal data

2.1 In this Section 2 we have set out:

(a) the general categories of data that we may (i) process using automated technology and/or (ii) analyze through non-automated review (such processing and analysis are referred to in this document generally by the noun “Processing” and the verb “Process”);

(b) the purposes for which we may Process or disclose data; and

(c) the legal bases of the Processing.

In every instance where we say the legal basis for Processing is your consent, your consent is deemed to be provided when you indicate your consent to this Privacy Policy.

2.2 We may Process data about your use of our Website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation paths, as well as information about the timing, frequency and pattern of your visits to our Website. The source of the usage data is our analytics tracking system. This usage data may be Processed for the purposes of analyzing the use of the Website. The legal basis for this Processing is your consent. A separate and independent legal basis for this Processing is completing orders for Products that you place with us.

2.3 We may Process your order data ("order data"). The order data may include your name, physical address, telephone number, email address, payment information, and other similar information that you submit to us over the Website, in addition to information about the Products you purchase from us. The order data may be Processed for the purposes of operating our Website, facilitating your purchase of Products, shipment to you of the Products, keeping proper records of those transactions, ensuring the security of our Website, maintaining back-ups of our databases, and communicating with you. The legal basis for this Processing is your consent. A separate and independent legal basis for this Processing is completing orders for Products that you place with us.

2.4 We may Process information contained in any enquiry you submit to us regarding our Products or your purchases from us ("enquiry data"). The enquiry data may be Processed for the purposes of facilitating the shipment to you of Products you have purchased or are seeking to purchase. The legal basis for this Processing is your consent. A separate and independent legal basis for this Processing is completing orders for Products that you place with us.

2.5 We may Process information contained in or relating to any communication that you send to us ("communication data"). The communication data may include the communication content and metadata associated with the communication. The communication data may be Processed for the purposes of communicating with you, updating you regarding our Products, and record-keeping. The legal basis for this Processing is your consent.

2.6 We may Process, and if we deem necessary disclose, any of your data identified in this policy when appropriate for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. We may also disclose your data to law enforcement or administrative authorities. The legal basis for this Processing and/or disclosure is your consent. A separate and independent legal basis for this Processing and/or disclosure is our legitimate interests, namely the protection and assertion of our legal rights, obligations and business interests, your legal rights, and the legal rights and obligations of others.

2.7 We may Process any of your data identified in this policy when necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this Processing is your consent. A separate and independent legal basis for this Processing is our legitimate interests, namely the proper protection of our business against legal, financial and other risks.

2.8 In addition to the specific purposes for which we may Process your data set out in this Section 2, we may also Process any of your data when such Processing is necessary for compliance with any legal obligation to which we are subject.

  1. Providing your data to others

3.1 We may disclose your data to any employee or agent of ShaloTek who is responsible for activities related to completing the steps necessary to ship your purchases, communicate with you and respond to your enquiries, and manage and operate our Website.

3.2 We may disclose your data to third party sub-processors that provide services related to the operation and performance of our Website.

3.3 If you live outside the United States, we may require you to establish a purchaser account with the EasyExport® service (“EasyExport”) if you want to purchase Products from our Website. If we require this, EasyExport has its own privacy policy to which you must consent in order to establish and maintain your EasyExport account. That privacy policy (“EasyExport Privacy Policy”) describes how EasyExport will process, disclose and use your data. If you live outside the United States every order you submit to our Website will be processed by EasyExport in addition to us. The legal basis for this Processing is explained in the EasyExport Privacy Policy.

3.4 We may disclose your data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. We may also disclose your data to law enforcement or administrative authorities on request.

3.5 In addition to the specific disclosures of data set out in this Section 3, we may disclose your personal data when such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your data when such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. International transfers of your data

4.1 In this Section 4, we provide information about the circumstances in which your data may be transferred to countries outside the European Economic Area (“EEA”) if you reside within the EEA.

4.2 We are based in the U.S., and our processors are based in the U.S. We will not transfer your personal data, if you reside in the EEA, outside the U.S. and any EEA country.

  1. Retaining and deleting data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of data.

5.2 If you are located outside the United States all data entered into our Website by you and/or in connection with your purchase activities after the Effective Date of this Privacy Policy will be retained for no longer than seven years after the later of (i) the date the data was entered or (ii) the date the purchase was completed. We are retaining the data for this period based on our obligations to comply with our record retention obligations under U.S. export laws and regulations. The legal basis for our retention of your data for this period is your consent. 

5.3 Notwithstanding the other provisions of this Section 5, we may retain your data when such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of EasyExport or another natural person.

  1. Security of data

6.1 We will take appropriate technical and organizational precautions to secure your data and to prevent the loss, misuse or alteration of your personal data.

6.2 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

6.3 You acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.4 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our Website confidential. We will not ask you for your password (except when you log in to our Website).

  1. Your rights

7.1 In this Section 7, we have summarized some of the rights that you have under certain data protection laws. These rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from applicable regulatory authorities for a full explanation of these rights. If you deem our Privacy Policy does not adequately conform to your local laws, contact us so that we can review your specific concern. Our contact information is in Section 17.

7.2 If you are located in the EEA your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c) the right to erasure - you can ask us to erase your personal data;

(d) the right to restrict Processing - you can ask us to restrict the Processing of your personal data;

(e) the right to object to Processing - you can object to the Processing of your personal data;

(f) the right to data portability - you can ask that we transfer your personal data to another organization or to you;

(g) the right to complain to a supervisory authority - you can complain about our Processing of your personal data; and

(h) the right to withdraw consent - to the extent that the legal basis of our Processing of your personal data is limited only to your consent, you can withdraw that consent.

The rights listed in this Section 7 are subject to our obligations to comply with U.S. and international laws and regulations regarding purchases you have made from us and/or consents you have previously provided to us. If we are required by U.S. or international laws and regulations to retain personal data that you consented to provide to us in connection with purchases you previously made from us, you will not be able to withdraw that consent after the purchases have been completed.

7.3 If you are located in the EEA you have the right to confirmation as to whether or not we Process your personal data and, when we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the Processing, the categories of personal data concerned and the recipients of the personal data. Provided the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4 If you are located in the EEA you have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the Processing, to have any incomplete personal data about you completed.

7.5 If you are located in the EEA, in some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise Processed; you withdraw consent to consent-based Processing; you object to the Processing under certain rules of applicable data protection law; the Processing is for direct marketing purposes; or the personal data have been unlawfully Processed. However, there are exclusions of the right to erasure. The general exclusions include when Processing is necessary for compliance with a legal obligation, or for the establishment, exercise or defense of legal claims.

7.6 If you are located in the EEA, in some circumstances you have the right to restrict the Processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; Processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our Processing, but you require the personal data for the establishment, exercise or defense of legal claims; and you have objected to Processing, pending the verification of that objection. When Processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise Process it: with your consent; for the establishment, exercise or defense of legal claims; in compliance with a legal obligation; for the protection of the rights of another natural or legal person (for example, the operators of EasyExport); or for reasons of important public interest.

7.7 If you are located in the EEA you have the right to object to our Processing of your personal data on grounds relating to your particular situation, but not to the extent that the legal basis for the Processing is that the Processing is necessary for: the performance of a task carried out in the public interest or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will provide you with a written explanation describing the legitimate grounds for the Processing which override your interests, rights and freedoms, or explaining that the Processing is for the establishment, exercise or defense of legal claims.

7.8 If you are located in the EEA you have the right to object to our Processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If we Process your personal data for direct marketing purposes and you make such an objection, we will cease to Process your personal data for this purpose.

7.9 If you are located in the EEA you have the right to object to our Processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the Processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our Processing of your personal data is:

(a) consent; or

(b) that the Processing is necessary for the performance of a contract between you and us or in order to take steps at your request prior to entering into a contract,

and such Processing is carried out by automated means, if you are located in the EEA you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply when it would adversely affect the rights and freedoms of others.

7.11 If you consider that our Processing of your personal data infringes data protection laws, you may contact us directly so that we have an opportunity to address your concerns. You also may have a legal right to lodge a complaint with a supervisory authority responsible for data protection. If you are in an EU member state, contact the Data Protection Authority in your country, your country of work or the place of the alleged infringement.  

7.12 To the extent that the legal basis for our Processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of Processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us.

  1. Third party websites

8.1 Our Website includes hyperlinks to, and details of, third party Websites.

8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Personal data of children

9.1 Our Website and services are not directed at children. We do not knowingly collect information from persons located outside the United States under 16 years of age. Please notify us if you are under 16 years of age and provide us with evidence of the consent of your adult parent or legal guardian before making any purchases on our Website.

9.2 If we have reason to believe that we hold personal data of a person under 16 years of age in our databases, we will delete that personal data except when retention of some or all of that personal data is necessary for compliance with a legal obligation to which we are subject, or in order to protect that person’s interests or the vital interests of another natural person. We may also retain such personal data when such retention is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in administrative or out-of-court procedures.

  1. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either persistent cookies or session cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

12.1 We use cookies for the following purposes:

(a) authentication and status - we use cookies to identify you when you visit our Website and as you navigate our Website, and to help us determine if you are logged into our Website; and

(b) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our Website and services generally.

  1. Cookies used by our service providers

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our Website.

13.2 We use Google Analytics. Google Analytics gathers information about the use of our Website by means of cookies. The information gathered is used to create reports about the use of our Website. You can find out more about Google's use of information by visiting https://policies.google.com/technologies/partner-sites and you can review Google's privacy policy at https://policies.google.com/privacy.

  1. Managing cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-Website-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-Website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2 Blocking all cookies will have a negative impact upon the usability of many Websites.

14.3 If you block cookies, you will not be able to use all the features on our Website.

  1. Cookie preferences

15.1 You can control how Websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website.

  1. Amendments

16.1 We may update this Privacy Policy from time to time by publishing a new version on our Website. The new version will indicate its effective date.

16.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

16.3 We may notify you of significant changes to this policy by email or by a notice on our Website.

  1. Our details

17.1 This Website is owned and operated by ShaloTek Inc.

17.2 We are registered in the United States of America.

17.3 You can contact us by asking for our Data Privacy Manager:

(a) by telephone at the contact number published on our Website; or

(b) by mail at the following address: Privacy Manager, ShaloTek Inc., 3131 SW College Rd, STE 302, Ocala, FL 34474;

(c) by email at privacy@shalotek.com.


FAQ

Have questions? Check out our FAQ page here.

NEED MORE SUPPORT?

We'd love to talk with you more! Reach out to us here.

Or email us at Sales@shalotek.com