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Warranty

Every Shalotek Product purchased from our website or authorized retailer comes standard with a warranty for the life of the product.

TERMS:

Shalotek warrants that the purchased product is free from manufacturing defects and will function as intended for the life of the product. Your lifetime warranty will include replacement parts in the event of failure or defect of the: screws, tension plates, outer plates and/or frame.

This warranty does not cover: normal wear and tear; scratches on the outer-plates; damages caused by accident, abuse, neglect, shock; lost or stolen items, improper use or storage of the product; unauthorized modifications or repairs.


HOW TO MAKE A CLAIM:

A picture of the damaged parts and/or wallet will be requested as part of the warranty assessment.

And you can make a claim through our Contact Us page or inside your customer portal by clicking returns.

 

*If you have any further questions regarding the warranty on our products, please feel free to contact our Customer Service Department at: sales@shalotek.com