Shipping
We offer free shipping on all orders over $50.
All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11AM EST on Fridays may not be processed for shipping until the following Monday morning.
Once your order has been processed for shipment, you will receive an automated shipping notification with tracking.
Domestic Shipping:
- Rates outside of free shipping are calculated automatically in the cart.
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact customer service.
RETURNS
If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a refund or exchange within 30 days of purchase. We offer free returns + exchanges and will provide you with a prepaid USPS label. To submit a request, please visit the return option inside your customer portal or us the Contact Us form located here.
Returns must be unused, in the condition you received them. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online.
Upon receipt of the return, we will issue your approved refund via the original method of payment.
Upon receipt of the return, we will issue your approved refund via the original method of payment.
For all approved exchanges we process your free domestic return shipping label via a prepaid USPS label, and will re-ship your replacement free of charge. For additional information please feel free to reach out to us at: sales@shalotek.com